Frequently Asked Questions:
Frequently asked questions:
Do you do custom orders?
Yes, I do. Just contact me and we can discuss your ideas. Please note I do not accept returns or exchanges on custom orders.
Returns and exchanges
I happily accept returns and exchanges. Contact me within 30 days of delivery and we will work something out. Unfortunately, I cannot cover costs of return shipping, and item must be returned in good condition.
How do I care for my pottery?
All pottery made by Wendy is oven and dishwasher safe. ***Aditional note: Flower pots must be brought in during winter. The freeze and thaw cycle may crack and chip pots.
Safty of materials in pottery:
I only use clay from an excellent supplier with a great reputation! My clay is rated for use in schools. Also, I do not use lead or other toxic substances in my glazes.
Do you gift wrap?
Yes, I will gift wrap. Please specify when you check out.
Shipping outside the USA
You may have noticed that I do not sell outside the USA. Customs and VAT are difficult hurdles to jump! I will ship outside of USA. Contact me to discuss details.
Sizes of pottery:
All my pottery is made 100% by hand. All sized are approximate due to the nature of the process, and there may be slight variations in the product.
I want happy customers!
If you are not happy with your purchase, please contact me within five days of receipt of order.
It is rare, but, your order may arrive broken:( If this happens to you follow this procedure:
- IF the exterior box is damaged, please take a photo of the box (before you open it preferably) and another of the condition of the contents and wrapping materials.
- IF the box seems fine but the product is damaged, take a photo of the damaged pot and the wrapping materials.
- Contact me ASAP. We have a thirty-day window to file a claim with the USPS. Your order will be replaced or refunded right away.
- Please hang onto the item with the box and packing material. USPS may want to pick it up for further inspection on their end.